eCommerce & Retail

Yarn Store

Achieve True Loyalty & Higher Margins

Loyalty requires your customers to feel they have a relationship with, and trust of, your brand - and this is particularly difficult to do purely online.

Studies have found 70% of people who are members of loyalty programs don't consider themselves "engaged", rather they are members simply to receive discounts.

Personalised videos enable you to cut through the noise, and drive repeat business and loyalty without sacrificing margins by forming genuine relationships based on substance not discounts.

Increase Repeat Purchases

Developing a true "relationship" with consumers is incredibly difficult to do online, yet is pivotal in determining whether someone will come back and buy from you again.

It's not uncommon to have 90% drop-off rates from first-time customers - many may entirely happy with their first purchase experience, but just don't come back for a second purchase.

Our customers report 20% increases in re-purchase rates as a result of creating 1:1 on-brand, authentic videos that resonate with their customers, making them come back for more.

Arts and Crafts
Italian Deli Shopping

Deliver compelling digital customer experiences

Delivering authentic, personalised videos that connect your customers with the people and assets that make up your business create strong bonds that are highly memorable.

We're in an authenticity crisis - studies have found 51% of consumers say less than half of brands create content that resonate as authentic - a lot of content being created just doesn't come across as genuine.

Your customers will love you even more for giving them a minute or two of your time to say thanks.


Our mobile app lets you create 1:1 customer videos in minutes, with zero time required to research and rehearse.

Our platform then brands and delivers them so your customers receive an amazing experience that makes them come back to you for more.


Works with what you already use

Connect to the apps you already love such as Shopify, WooCommerce, Zendesk, Xero and more to CX Video, with no fuss and no downtime.

Toy Train


of consumers say authenticity is important when deciding which brands they like and choose to support.

We exist to make it easy for you deliver authentic and memorable digital experiences for your customers.